Tracker has become aware of a new car theft scam that is doing the rounds in South Africa.
Customers are being called by scammers who are pretending to be from Tracker. They then inform the customer that something is wrong with their tracking device and will need to have the device repaired or replaced.
Once the customers have arrived at the site, the scam artists will say that need to test the device by taking the car for a test drive or will advise that the repairs can only be done at the fitment centre and not on site.
Tracker has said that the syndicate is targeting customers from several tracking companies and that the trend is not new to its customers.
Tracker advises that if you are contacted by someone claiming to be from Tracker then you should ask them to take you through the security verification questions which are associated with your account. If they can’t do this then tell them you will contact Tracker to verify the claim.
Tracker also says that it is important to keep these notes in mind:
1. A technician from Tracker will never ask to test drive your car.
2. Check the email address from where the email has come from as this will be a good indicator as to whether it is legitimate or not.
3. If you receive a call from someone claiming to be from Tracker, verify the call with the security questions or call Tracker yourself to verify.
4. Call 086060 50 40 to verify the legitimacy of an appointment.
Customers need to be vigilant and to always verify calls of this nature to avoid being scammed.